Refund & Returns Policy At Chams Glam, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help. Returns are accepted within 14 days of receiving your order. To be eligible for a return, items must be unused, in their original condition, and returned in the original packaging. Due to hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged or defective.If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos so we can resolve the issue promptly.Once your return has been received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be processed back to your original payment method. Please note that shipping costs are non-refundable, and customers are responsible for return shipping unless the item is faulty.For any questions regarding returns, please contact our customer support team and we will be happy to assist you.If you'd like, I can also create:
Shipping Policy
Privacy Policy
Terms & Conditions. These are usually required for jewellery websites to look more professional and trustworthy.